Let us help you

Contact

Contact form

You can use this form to provide feedback on service providers of the kilometer charge in the Belgian toll domains, which are supervised and coordinated by Viapass.

The notion of evaluation covers:

any concrete, substantiated comment about the system, its operation or the operation of a service provider of toll devices (On Board Units);;

you can also file a complaint about a service provider.
Viapass will use your feedback to improve the general services related to the kilometer charge. Complaints are used by Viapass to address the service provider about its operations. Complaints are therefore, by definition, forwarded to your service provider; you can indicate on the form if you do NOT want this.

Who is your service provider? *

Your evaluation or complaint is about... *

What is your suggestion, question or complaint? *

Last name *

First name *

Email *

Phone

Anonymous complaints will not be processed.

Can Viapass contact the service provider concerned based on your feedback? *

agree, you may contact my service provider

do not agree, you may not contact my service provider

We take your privacy into account. More information about what we do with your data can be found in our privacy declaration.

To be able to drive in Belgium with a trial plate without On Board Unit, all conditions must be met.

Last name *

First name *

Email *

Company *

Country where the vehicle is registered *

License plate number *

Picture of front of vehicle *

Picture of side of vehicle *

Scan or picture of the vehicle documents and of the test drive plate *

Are you:

- a manufacturer or builder of motor vehicles
- a research center of a higher education institution
- an organizer of test drives with autonomous vehicles
- a company that performs tests on components or systems that contribute to the technical improvement of vehicles which have already been approved?

Yes, I am one of the above.

Do you transport cargo with your vehicle?

No, I do not transport cargo with my vehicle.

We take your privacy into account. You can find more information about what we do with your data in our privacy declaration.

In order to comply with the conditions, you must not carry any load with your vehicle, and you must correspond to one of the profiles below:
- a motor vehicle manufacturer or assembler ;
- a research center of a higher education institution;
- an organizer of autonomous vehicle tests;
- a company testing components or systems for the technical improvement of vehicles already approved.

For your information: In Belgium and Luxembourg, Dutch dealer plates are only allowed for delivering or picking up a vehicle for buying and selling the vehicle. So not for a test drive. More info on the RDW website